The latest news about the pandemic seems promising, the figures have started to drop. We have resumed activity and are offering a safe and effective online purchase. Our facilities and warehouses are complying with the corresponding safety measures. Our staff, as well as complying with these measures, is keeping a safe working distance.
Our logistics provider is UPS, they have implemented security measures to reduce the impact in all their operations, always ensuring the safety and health of their workers and recipients, complying with all government regulations regarding the containment of the coronavirus.
Due to current circumstances, we cannot guarantee the usual delivery times. However, we continue working to offer the best possible service and taking the necessary measures to maintain security levels.
Shipping is free.
If you don’t want to receive your order at home, We offer the option of picking it up at a Collection point; the collection point is determined by the logistics provider.
When you select this option at the time of purchase; You will be able to choose from a list of available UPS Access Points, if the one you are looking for isn’t available; we can always send it to your address.
Shipping is free.
The return period will start the moment you receive your order. You have 30 days from that date to decide if you would like to keep this order, this guarantees you enough time to decide if you want to keep the items you bought or prefer to return them.
Returns are free.
The refund period usually ranges from 3 to 14 working days from when we receive your return in our warehouses. After a period of quarantine, we will be able to verify the condition of the return and proceed to send you an email. The money will be returned to you using the same payment method as your purchase.
Our customer service is available through our email address email@example.com for any questions.
Can I track my order?
Yes, when your order is prepared and leaves our warehouse, we will send you an email with a tracking number from the delivery company, so you can keep track of your order. Also, if you are registered, from the moment you make your purchase you can check the status of your order in the "Your orders" section.
What guarantee do the shoes purchased on the website have?
For Wonders, quality comes first. We quality control our shoes to make sure they are in the best conditions to withstand the uses for which they were designed. Still all our shoes have a legal warranty of 2 years for manufacturing defects, from the day of purchase. If a product that you purchased in our online store has quality defects and you want to return it, you must contact us through the mail firstname.lastname@example.org to inform you of how to proceed.
The misuse or general wear and tear of the product will not be considered defective.
I have not received any email with the purchase confirmation, is everything correct?
If you have not received the confirmation email, but have viewed the message with your confirmed order number and have been charged the corresponding fee, you can be sure that it has been processed successfully. The reason why you did not receive the email may be due to the fact that the email address may contain an error, that the email has mistakenly entered the spam folder or that there has been a computer problem on our part with the sending of the email. You will receive your order without any problem. If the payment has not been made correctly you can contact us through email@example.com and we will personally confirm the status of your order.
Can I cancel my order?
Once the order is confirmed, it goes directly to the warehouse where it is processed. This prevents us from being able to attend requests for cancellation or changes of articles. However, you can always return the order or item once it has arrived.
Can I exchange my purchase?
Currently we do not offer item exchanges. If you are not completely satisfied with the shoes you have ordered, you can place a new order and choose a pair of shoes in the correct size/colour and return the original pair. Remember, you have 30 days from the time you receive your order. As soon as we receive the item in our warehouse, we will make sure that the relevant amount is reimbursed.
When do I get my money back?
When we receive a return in accordance with our return policy, the refund will be made immediately. However, the credit may take 30 days to appear in your account. The refund period might vary depending on how long your bank takes to process the transaction and on the payment method used.
What are my delivery options?
At Wonders.com we offer various delivery options, so that you can choose the option that best suits your needs.
- Free home delivery
- 3-4 working days.
- Ships from Monday to Friday during business hours.
- Any order made with free shipping will be sent the next working day.
- You will receive a confirmation email with a tracking number so you can track your order.
- Pick up at UPS Delivery Points:
- You can pick them up in 3-4 Working days depending on the opening hours of the pick-up point.
- Select "Delivery Point" when confirming the order.
- The order made with this delivery method will be shipped the following working day.
Do I have to pay postage?
Delivery and returns are always free at Wonders.com.
How can I access My Account?
You can always access your account from Wonders.com, using the email and password with which you have registered. You will find the access at the top of the website and during the purchase process. You can also access by clicking here.
What payment methods do you accept?
The forms of payment we accept are: credit or debit card (Visa, MasterCard) and Paypal. At Wonders we comply with all the security standards regarding the processing of data, so your data will be safe at all times. We do not store any of the data regarding debit or credit cards that are used for the payment of a product. At the time of processing the order, the card data will be transmitted in a completely secure and encrypted form to the payment platforms with which we work, which will be responsible for carrying out the transaction with the bank, complying with the most advanced requirements in terms of security in commercial transactions through the internet.
How do I buy on the online shop?
Shopping in Wonders online store is very simple, fast and secure. The first thing you should do, after browsing our website, is click on the shoes, the color and the size you want to buy and add them to “My bag”. Once you have everything you want to buy in your bad, you will get the "Check out" button. Click on "Check out" and fill in all the personal information we request on the following page. Select the payment method you prefer and click on the "Pay" button. In 3-4 working days the order will arrive at the delivery address you have given us.
What is the estimated delivery time?
The delivery time is between 3-4 working days from the time the package leaves our warehouse in Elche (Alicante). The orders are prepared and sent Monday to Friday excluding bank holidays. Keep in mind that orders are prepared and leave our warehouse on the same day for purchases made before 3:00 p.m. on weekdays. Orders placed after 3:00 pm, during the weekend or holidays, will be processed the next working day.
In periods of discounts and promotions, the delivery time may be longer than usual.
Where can I buy Wonders in my city?
Click here and find your nearest Wonders retailer with our shop search engine. To find your nearest shop as quickly as possible enter your postal code or enter your address to locate the nearest shoe shop where you can find your favorite Wonders shoes.
What delivery company do you use?
At Wonders.com we work with the courier company UPS. You will receive an email to confirm the scheduled delivery date. This email will also include a link that will allow you to track the package on the UPS website.
How do I look after my shoes?
You will find information on how to care for your shoes on our website, simply click on the shoe of your choice and the information will be displayed.
How long do I have to return my order?
When you receive your order you have 30 days in which to return it.
How do I return an online order?
Returns on Wonders.com are always free. When you receive your order you have 30 days in which to return it. If you wish to return an order made on the Wonders website, we show you how to do it here
What countries do you deliver to and what are the delivery costs?
With Wonders.com you can receive your new pair of Wonders shoes at home or at one of the delivery points provided completely free of charge! Currently we ship to these countries: Germany, Austria, Belgium, Bulgaria, Denmark, Slovakia, Slovenia, Spain (Canary Islands not included), Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg , Poland, Portugal, Czech Republic, United Kingdom and Sweden. We do not ship to Ceuta and Melilla, Andorra, Gibraltar or the Canary Islands.
I forgot my password, how do I access my account?
If you have forgotten your password, click here. We will ask you to enter the email address with which you registered your account and click on the 'continue' button. After this, we will send you an email with your new password that you can change again by accessing your account.
What can I do if my payment is denied when placing an order?
If your order has been denied you can click on 'try again'. Please check your payment details to make sure they are correct. You can also select an alternative payment method or call our Customer Service team. For more information about the reason why it was denied, please contact your bank or payment provider.
Is it safe to use my credit card on the website?
Absolutely! At Wonders we comply with all security standards regarding the processing of information, so your data will be safe at all times. We do not store any of your credit or debit card data that you’ve provided. At the time of processing the order, the data of the card will be transmitted in a completely secure and encrypted form to the payment platforms with which we work, which will be responsible for carrying out the transaction with the bank, complying with the most advanced requirements in terms of security in commercial transactions through the internet.